Since June 2016, Ariel Partners has provided a wide range of services to the New York City (NYC) Department of Social Services (DSS)/Department of Homeless Services (DHS). Ariel is assisting the NYC DSS Information Technology Services (ITS) division in its efforts to streamline and modernize its operations, which includes the establishment of a new virtualized and hardened software infrastructure, adoption of Agile and DevOps practices, building and extending an Enterprise Data Warehouse, improving safety and services at intake centers, and development of a significant portfolio of new web and mobile applications. These improved capabilities are instrumental for DSS/HRA/DHS to respond to a mayoral mandate to significantly improve services and to open 90 new shelters over the next eight years. The initiative requires DSS to improve the quality of care, improve success rates for clients leaving the shelter system and re-entering the workforce, reduce “overflow” usage of commercial hotel rooms, and close older shelters that offer few services and exhibit dangerous conditions.
Ariel Partners developed and delivered a comprehensive two-day “bootcamp” workshop for Human Centered Design for approximately 20 people for IT and non-IT stakeholders. The workshop introduced new and better ways to understand the customer and develop more intuitive and user-friendly solutions. The HCD workshop teaches techniques including stakeholder mapping, empathy mapping, scenario mapping, persona definition, journey mapping, How Might We (HMW)? and pain point identification, brainstorming and ideation, future state design, and others. Ariel Partners is helping DYCD identify a small set of metrics to help quantify their improvements as they enhance their adoption of agile, DevOps, and HCD methods going forward. We have identified several important metrics that will help DYCD understand how well they are delivering and how satisfied their customers are.
The New York City Department of Education is the department of the government of New York City that manages the city’s public school system. The City School District of the City of New York is the largest school system in the United States, with over 1.1 million students taught in more than 1,800 separate schools. We are providing expert business analysis consulting support for the Division of Instructional and Information Technology.