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Optimizing Samsung’s IT Infrastructure With Jira Service Management by Craeg Strong Agile, Jira This case study details how Ariel Partners leveraged Atlassian Jira Service Management to help Samsung streamline IT operations, reduce service bottlenecks, and enhance customer satisfaction across its global network. Continue Reading

Remote Work: How State Government can meet the challenge of adapting to a hybrid remote work environment by Craeg Strong Agile, Jira Over the last two years, the Covid pandemic has forced state and local governments throughout the US to scramble to support a fully remote work environment. Supporting a fully remote work force requires comprehensive changes touching every aspect of IT including cybersecurity, networks, workflows, tools, Agile practices, operating platforms, governance and oversight. Continue Reading

Configuring Jira For Maximum Agility: A DoD Case Study by Craeg Strong Agile, Jira This paper illustrates the Jira configurations, processes, tips, and tricks we developed while supporting a large Department of Defense customer that was migrating to Atlassian Jira to support their adoption of Agile and DevSecOps principles and practices. Rather than providing an Agile transformation how-to recipe, we will describe some of the configurations, templates, processes, and… Continue Reading

Jira Anti-Patterns by Craeg Strong Jira A couple of weeks ago I was coaching a group of new Jira users. Any time I am working with people new to the tool I always like to provide context along with anti-patterns. If you are not familiar with the term anti-pattern it simply means a common approach to doing something that seems like… Continue Reading

How Can We Speed Up Our Low Velocity Scrum Team? by Craeg Strong Scrum Our organization has a number of Scrum teams working on various projects. Some exhibit much higher velocity than others. Unfortunately, some of the teams with low velocity run the risk of not being able to complete high priority work items in the product backlog. Management is considering whether to replace team members with more experienced… Continue Reading

Five Common Kanban Questions by Craeg Strong Agile, Kanban Kanban is rapidly gaining popularity as the alternative path to agility, however, there are some common questions and misconceptions that we see frequently. Here are five questions and answers. Continue Reading