The NYS Forum NYC ITCR Meeting – April 2024
April 18, 2024
9:00 am – 10:30 am
Event Location:
Room Location: 18th Floor Breakroom
Guest Speaker: Patti Bayross – Chief Information Officer and Executive Vice President, NYC Housing Authority (NYCHA)
Speaker Bio:
Patti Bayross joined NYCHA as Chief Information Officer and Executive Vice President in May 2020. Patti came to NYCHA with 20+ years of information technology experience in the public, nonprofit, and private sectors.Most recently, she was Chief Customer Officer/Deputy Commissioner of Customer Experience Management for DoITT. In this role Patti helped establish DoITT’s first department dedicated to customer engagement and the customer experience, centralized customer communications, modernized the service desk, and launched new digital tools to enhance customer experience.
Prior to DoITT, Patti served as the CIO/Assistant Commissioner of IT for NYC Administration for Children’s Services (ACS) where she led a department of more than 175 IT professionals and managed the agency’s $45 million IT budget.
Patti is well acquainted with the NYS Forum and its mission, having served as Board Member and Co-Chair from 2016 – 2019.
