Jira Service Management

Jira service desk training teaches team members how to use Jira Service Management (formerly Jira Service Desk) to perform service management tasks including asset tracking and management, help desk, knowledge base management, ”level zero” (self-service) help, and many other tasks. The training demonstrates how to use JSM to perform tasks in a way that is fully compatible with applicable standards and industry best practices such as ITIL. It also shows students how to set up and maintain dashboards so that users can be aware of pending outages, service status, and announcements and other important information. Finally, the training demonstrates the configuration and setup of insight, the popular plugin that supports asset tracking and management, vendor and support information, and sophisticated reporting.