Supported the EPA’s Information Resources Management Division located in Research Triangle Park, NC. Ariel performed IT operations and telecommunications services, including network engineering and administration, Lotus Notes development and administration, LAN support, service desk, training, computer and workstation support and web applications/software development. We provided application development support to maintain more than 30 currently used applications in addition to the design, testing, and deployment of new applications. Ariel ensured high system availability of the EPA IRMD infrastructure supporting 3,000 users, 40 servers, 51 applications, and four geographic locations on a 24×7 basis. We also provided local and remote training including in-classroom instruction, webinars and recorded content. We supported the Online Library System (OLS) that provides access to thousands of EPA library resources through a consolidated web-based database system.