NYC Department of Youth & Community Development

Ariel Partners developed and delivered a comprehensive two-day “bootcamp” workshop for Human Centered Design for approximately 20 people for IT and non-IT stakeholders. The workshop introduced new and better ways to understand the customer and develop more intuitive and user-friendly solutions. The HCD workshop teaches techniques including stakeholder mapping, empathy mapping, scenario mapping, persona definition, journey mapping, How Might We (HMW)? and pain point identification, brainstorming and ideation, future state design, and others. Ariel Partners is helping DYCD identify a small set of metrics to help quantify their improvements as they enhance their adoption of agile, DevOps, and HCD methods going forward. We have identified several important metrics that will help DYCD understand how well they are delivering and how satisfied their customers are.