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Jira advanced training enables students to leverage the full power of Jira to address challenges that arise in larger organizations while also providing a foundation for those who wish to become Jira administrators. The first part of the course covers topics including advanced searching, project planning and forecasting, handling dependencies, reporting and dashboards. The second part addresses project administration and configuration as well as an overview of how to configure permissions, workflows, Kanban/Scrum boards, fields and forms. All lessons are introduced in the context of solving clearly described, real-world problems, so that even those who never intend to become Jira administrators can gain insights and increase their comfort level with Jira.

Jira service desk training teaches team members how to use Jira Service Management (formerly Jira Service Desk) to perform service management tasks including asset tracking and management, help desk, knowledge base management, ”level zero” (self-service) help, and many other tasks. The training demonstrates how to use JSM to perform tasks in a way that is fully compatible with applicable standards and industry best practices such as ITIL. It also shows students how to set up and maintain dashboards so that users can be aware of pending outages, service status, and announcements and other important information. Finally, the training demonstrates the configuration and setup of insight, the popular plugin that supports asset tracking and management, vendor and support information, and sophisticated reporting.

Confluence training helps users of all levels leverage the tool to the fullest extent, teaching best practices and pointing out pitfalls to avoid. This hands-on training teaches students how to use Confluence to manage important use cases including reference documentation, supporting software projects, and enabling support teams. The training covers page macros, templates, blueprints, and searching. The course covers popular third-party plugins such as PDF files and Visio-compatible diagrams. Students will learn important governance mechanisms and general best practices including design patterns and naming conventions. Finally, the training will cover space administration, page restrictions, security, permissions, and content tools.

Understand how to use Atlassian BitBucket by diving in to experience a full end-to-end DevOps toolchain including Jira for issue tracking and Jenkins for automated builds. This 2-day intensive hands-on training will enable developers of all skill levels to master modern best practices for large-team software development using Git, Jira, and Bitbucket. We will review popular branching and merging models including GitFlow and GitHubFlow and explore how coding conventions, automated tests, and best practices enable end-to-end traceability. The training is based on the most popular modern full-stack framework: Java, Spring Boot, and ReactJS, but can also be tailored for a Microsoft C#.NET Core and Angular instead. We will explore automating release numbering and release notes, using markdown for documentation, and Cucumber for automated acceptance tests. The training covers cutting-edge techniques including pair testing and automated acceptance testing. Finally, we will touch on Bitbucket administration, users, roles, and permissions. Students will walk away knowing how to leverage the Atlassian suite for streamlined, modern and highly efficient software development.